The Organization may appeal a certification decision to PIEP, in writing, within a maximum period of 15 days after the decision is communicated. PIEP confirms, in writing, to the client, receipt of the appeal and analyzes it, considering all associated information to reassess a decision that has been taken in relation to certification. PIEP must notify the Organization, in writing, of the decision regarding the appeal filed.

Any complaint associated with dissatisfaction with the service provided by PIEP must be submitted to PIEP, in writing. PIEP confirms receipt of the complaint to the customer, in writing. After analyzing the same, it decides the actions to be implemented and communicates the decision taken to the Client, in writing.

The analysis and resolution decisions of appeals and complaints are carried out by people who are not involved in the certification activities related to the appeal or complaint.

The appeal procedure does not suspend the original decision of the Certification Body until PIEP responds to the decision on the appeal filed.

Aware of the role of PIEP in the production of knowledge, its application, and effective transfer to the industrial productive fabric, the Board of Directors of PIEP and its Collaborators are committed to:

1. Assume compliance with the legislation in force, the Management System requirements, and other requirements that apply to its activities;

2. Develop and maintain, in a perspective of continuous improvement, quality, innovation, environment, safety, and health management systems at work;

3. Promote the professional development of its employees, ensuring the alignment of their skills with the functions they perform and their satisfaction;

4. Strengthen its relationship with its associates, customers, and partners, based on a better understanding of their needs and expectations, improving their level of satisfaction;

5. Continuously improve the quality of the PIEP service, through, for example, systematic compliance with test methods;

6. Continuously create value for its associates, customers, and partners;

7. Focus its activity on the timely achievement of established objectives;

8. Ensuring impartiality;

9. Provide the necessary resources so that the requirements of the reference standards are rigorously complied with, as well as the consistent functioning of the laboratory and certification activities as a certifying entity;

10. Optimize available resources, stimulating creativity, capturing relevant information and knowledge, and disseminating the knowledge produced.